For your benefit
As your privacy is very important to me your information will NEVER be shared with other third parties or organisations for marketing purposes. I will only share if required by law.
What guru holistic therapies will collect:
Your name, address, telephone number, email address, date of birth, and GP contact details
Lifestyle and health questions and details may be recorded (to understand and to enable a high standard of care during a treatment)
You can refuse to divulge this but this may affect my ability to treat you
If I cannot record minimum information I may have to refuse treatment.
How I use your information
A consultation form is provided for you when you first attend, any changes to your circumstances must be mentioned as and when they occur. (All hard copies are stored in a locked filing cabinet).
To make continuous improvements to my services.
To contact clients before/after an appointment as part of my customer care ethos.
Where permission is granted to communicate via email, text or newsletter to promote my services, promote new products, new treatments, special offers and any other information I feel would be of interest.
I retain your information for 7 years after your last contact with me (or until you are 25 years old if you are under 18 when I first see you), after which it is securely disposed of.
We adhere to the following guidelines in relation to our email communications:
· emails will clearly identify guru holistic therapies as the sender
· emails will include our physical postal address
· emails sent to you for marketing purposes will include an option to unsubscribe from future email messages
· you may unsubscribe from all mailing lists, with the exception of any emails regarding legal notices or invoice
· online booking with Setmore, which again you can unsubscribe
Browsing our Site
When you connect to the Site, we may store a log of your visit that shows the unique number your machine uses when it is connected to the Internet - its IP address. This tells us what your machine has looked at, whether the page request was successful or not and which browser your machine used to view the pages. This data is used for statistical purposes as well as to help customise the user experience as you browse the Site and subsequently interact with us. This helps us to understand which areas of the Site are of particular interest, which pages are not being requested, and how many people are visiting the Site in total. It also helps us to determine which products and services may be of specific interest to you. We may attempt to contact you through these details if necessary, including, without limitation, when you are using the wrong paths to access the Site or are breaching restrictions on the use of the Site. We may also use this information to block IP addresses where there is a breach of the Terms and Conditions for use of the Site as detailed in this policy.
The services and products that we provide are intended for purchase by persons over the age of 16. Services may only be provided to persons under the age of 16 when the young person is accompanied by a legal guardian.
We endeavour to hold all personal data securely in accordance with our internal security procedures and applicable law.
Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure. As a result, while we strive to protect your personal data, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.
You have a right to:
Request copy/copies of records stored by guru holistic therapies
Request errors are rectified within one month of requesting this in writing to me
The right to request records are deleted from my internal database and hard copy written notes.
For detailed information about your rights under the GDPR regulations, please see the ICO website.
If you have any questions or reason to complain please contact me on
I will get back to you with 24 hours.
If you are unhappy about how I have processed your personal information you can contact the Information Commissioners Office here: https://ico.org.uk/concerns, or by telephoning 0303 123 1113.
Notification of changes